Service & operations
Sentrova Resolve
Multi-channel support agent that triages requests, resolves routine enquiries and routes exceptions to a human queue.
- WhatsApp, email, web chat
- Approved-source FAQ
- Structured escalation
Services
AI-native systems for the work that keeps your organisation moving.
From one high-friction workflow to a connected operating system, we design and build practical AI, automation, data and software around the way your team actually works.
Six workflow areas
Named accelerators where we have them. Custom builds where we do not.
These are proven patterns we configure and integrate around your systems, not a locked SaaS suite you adapt your workflow to fit.
Documents & records
Sentrova Flow
Extracts, validates and reconciles invoices, claims and manifests, with anomalies routed to a reviewer.
- Multimodal OCR
- Deterministic reconciliation
- Reviewer workbench
Knowledge & decisions
Sentrova Atlas
Permission-aware search across internal files, answering with traceable, page-level citations.
- Hybrid semantic search
- Access-control mapping
- Cited, verifiable briefs
Revenue & customer workflows
Sentrova Convert
Qualifies inbound leads and books meetings the moment they arrive, logged straight to your CRM.
- Deterministic lead scoring
- Calendar booking
- CRM auto-enrichment
Data & reporting
Sentrova Signal
Watches event streams and business data for anomalies, and drafts escalation briefs before they become incidents.
- Real-time anomaly detection
- Severity & routing
- Audit-ready trails
Internal tools & integrations
Connect what does not talk
APIs, CRMs, databases, spreadsheets, portals and legacy applications, joined into one dependable operating workflow, built around your stack, not a pre-built connector.
- API orchestration
- Legacy integration
- Workflow state
In every workflow
AI proposes the move. Deterministic code executes it.
Every product wraps its model in a state machine. The model picks the transition; only validated code writes anything down.
In every workflow
Deployed inside your perimeter, not ours.
The product runs in your VPC, reading your systems with your permissions. Nothing is copied into a Sentrova-hosted platform to run it. Where a hosted model handles inference, only the minimum content that call needs leaves your environment; storage, retrieval and orchestration stay inside your infrastructure throughout.
In every workflow
Every action leaves a trail you can follow back.
Every decision keeps its source documents, prompt version and execution context. The answer to “why did it do that” is a record, not a reconstruction.
Delivery modes
Five ways to start, chosen by what you already know.
Commercial terms are agreed in writing before any build stage starts.
- Workflow X-Ray
- Best for: you know work is slow or fragmented but do not know where AI fits. Deliverable: a workflow map, bottleneck analysis, AI opportunity backlog and priority roadmap.
- AI-Native Pilot
- Best for: you need to prove a specific workflow can work safely before committing further. Deliverable: a working prototype, baseline metrics, evaluation plan and production recommendation.
- Production Build
- Best for: you have a high-value workflow ready to transform. Deliverable: an integrated, governed system, covering interface, data layer, automations, testing and deployment.
- Modernisation Sprint
- Best for: you already have a tool or AI pilot that is not delivering. Deliverable: an architecture audit, fixes, reliability controls, evaluation and an upgrade plan.
- Embedded AI Engineering
- Best for: you need an experienced build partner over time, not a single project. Deliverable: a delivery pod working alongside your product, operations or data team.